We are a well-funded Series A fintech startup based in Tel Aviv and New York. Our mission is to help finance teams control, plan, and optimize liquidity, by automating treasury.
This is a great opportunity to join our Ops team as a Technical Support Manager to own and establish the Customer Support function and manage the communication, both proactive and reactive, with our customers. We’re a dynamic, fast-moving team, with the best people out there, and this role is key to our success in revolutionizing the way companies manage their liquidity.
What will you be working on?
Ensuring our customers receive best-in-class service and enjoy a great product experience. The TPM will take a major part in the full customer lifecycle, including onboarding, ongoing data flow and troubleshooting, and implementing customer feedback. Our customers’ satisfaction and feedback is top of mind here, and this is a great opportunity for someone who loves speaking with customers and collaborating with internal teams, while developing a deep understanding of our product.
What will you be responsible for?
● Building and defining the support process from the ground up
● Ensuring our customers are satisfied and receive exceptional service
● Handling inbound customer requests and troubleshooting issues
● Working closely with the Product and R&D teams to monitor and resolve issues
● Communicating proactively with our customers and relaying customer feedback
● Being involved in customer onboarding and success
● Developing and maintaining guides and resources to assist our team and customers
● English & Hebrew – native level
● 2+ year of technical support experience
● Natural problem solver and responsible individual with great interpersonal skills
● Comfortable working in a fast-paced and innovative startup environment and experience in building new processes
● Experience with Intercom or other CRM software (an advantage)
● Technical self-learning abilities – master various tools
