Senior BackEnd Engineer- CFG Group (US)

About The Position

We seek a highly skilled and technically proficient individual to join our Customer Focus Group (CFG). This role requires extensive development experience, technical expertise, and the ability to gain a holistic overview of our product, bridging technical and commercial aspects. At OX, CFG team members can handle development, architecture, product, and customer interactions. 

As part of the CFG, you will interact with various internal teams, from engineering to sales and management, and work to ensure that customer needs are fully integrated into the product development process or met by developing new features or resolving pressing technical issues. Your strong technical background will enable you to address complex product challenges. At the same time, your broad perspective will help drive the product forward by focusing on infrastructure, performance, and overall customer satisfaction.

Requirements:

• Holistic Product Oversight: Understand the entire product lifecycle across different departments. You will be expected to touch on all product aspects, from technical features to commercial considerations, ensuring customer needs are prioritized and addressed. There will be a lot of development work across various microservices.
• Cross-Departmental Communication: You will work closely with developers, product managers, and sales teams to relay customer feedback and translate it into actionable internal objectives.
• Technical Initiative: Drive technical improvements and initiatives related to product infrastructure, performance, and feature sets, ensuring the product remains scalable and robust based on customer demands.
• Independent & Collaborative Leadership: Collaborate effectively across departments and demonstrate the ability to lead initiatives independently, ensuring progress aligns with customer expectations and company goals.
• Customer-Centric Focus: Always prioritize customer needs and pain points. You will advocate for the customer’s voice in all product decisions, from functionality to performance.