Partner Services Offering Architect

About The Position

We’re growing and looking to hire a Partner Services Offering Architect who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:   

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. 

Requirements:

We are seeking a highly skilled Partner Services Offering Architect to manage the technical implementation and execution of our partner-focused services program. This role is primarily responsible for ensuring that the technical elements of the program are successfully deployed and supported, working closely with regional System Integrators (SIs), Global System Integrators (GSIs), and Managed Security Service Providers (MSSPs). The ideal candidate will serve as the technical lead for partner engagements, ensuring the successful delivery of Claroty’s solutions and driving long-term customer value through technically sound implementations, integrations, and continuous improvement initiatives.

As a Partner Services Offering Architect, Your impact will be:

• Oversee and manage the technical rollout of the partner services program, working with internal teams and partners, including regional SIs, GSIs, and MSSPs, to ensure the successful delivery of the program’s goals and objectives.
• Act as a trusted advisor to partners, delivering compelling value propositions and solutions aligned with their business needs.
• Collaborate with partners, including SIs, GSIs, and MSSPs, to ideate, design, and implement custom service offerings tailored to meet the needs of shared customers. Help partners develop value-added services around Claroty’s solutions, such as Managed Detection and Response (MDR), risk reduction, and asset discovery.
• Lead partner enablement efforts by educating and training partners on product deployment, configuration, and service offerings.
• Serve as a point of contact for technical escalations with partners, ensuring swift resolution of any issues.
• Build and maintain strong relationships with partner teams, providing ongoing technical support and strategic guidance to enhance partner capabilities and drive mutual success.
• Identify opportunities for new services, enhancements, and innovations within the partner program. Collaborate with product teams to keep partners informed of the latest updates, features, and best practices to improve their service offerings.