Customer Success Manager – Healthcare

About The Position

We’re growing and looking to hire Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:   

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. 

Medigate by Claroty is the industry’s first and leading dedicated Healthcare IoT security platform, enabling healthcare providers to safely deliver connected care. Medigate fuses its deep understanding of medical workflows and proprietary protocols with the reality of today’s cybersecurity threats, so hospitals can confidently connect and operate all clinical assets on their network while ensuring patient privacy and safety. To date, Medigate has won more than 40 industry awards, including the 2021, 2022 & 2023 Best in KLAS for Healthcare IoT Security, the SINET Innovator Award, Fast Company’s Most Innovative Company Award, and being listed in Forbes’ Top 20 IoT Start-Ups to Watch

*** The position requires the availability to work Pacific/Mountain timezone working hours ***

Requirements:

As a Customer Success Manager, Your impact will be:

• Professionally and efficiently plan, execute, and support the delivery aspects of an IoMT (Internet of Medical Things) cyber defense product.
• Act as the main point of contact for every technical engagement with existing customers, responsible for the technical health of the customer.
• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Medigate by Claroty, from the onboarding stage and throughout the customer journey
• Get the customers’ feedback and represent their voice within the organization to improve our products and address customers’ business needs
• Take accountability for the success of Medigate by Claroty’s customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as priority
• Communicate effectively within the Customer Success team and across other departments such as Support, Marketing, and Product Management
• Suggest and communicate internally new products or services that would solve strategic customers’ needs, and introduce new solutions to customers to increase their usage of Medigate by Claroty’s product.