Customer Success Manager – Life Science

About The Position

Claroty empowers the world’s largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents.

Launched by the famed Team8 foundry in 2015, Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv.

Claroty is the most well-funded cyber-physical systems security company, having raised over $635 million through the end of 2023 from leading venture capital firms including SoftBank, Bessemer Venture Partners, Temasek, Team8, Standard Investments, Rockwell Automation, Schneider Electric, and others. In March 2024, the company secured an additional $100 million in strategic growth financing, with participation from Delta-v Capital, AllianceBernstein, Toshiba, and others.

At Claroty, we are looking to hire individuals who embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

We always search for energetic people who will get excited about these values and make a difference.  

Medigate by Claroty is the industry’s first and leading dedicated Healthcare IoT security platform, enabling healthcare providers to safely deliver connected care. Medigate fuses its deep understanding of medical workflows and proprietary protocols with the reality of today’s cybersecurity threats, so hospitals can confidently connect and operate all clinical assets on their network while ensuring patient privacy and safety. To date, Medigate has won more than 40 industry awards, including the 2021, 2022 & 2023 Best in KLAS for Healthcare IoT Security, the SINET Innovator Award, Fast Company’s Most Innovative Company Award, and being listed in Forbes’ Top 20 IoT Start-Ups to Watch

We’re looking for a phenomenal Customer Success Manager that can lead our valued customers to achieve maximum value from our product and from their partnership with Medigate.

Requirements:

As a Customer Success Manager, you will:

• Professionally and efficiently plan, execute, and support the delivery aspects of an IoMT (Internet of Medical Things) cyber defense product.
• Act as the main point of contact for every technical engagement with existing customers, responsible for the technical health of the customer.
• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Medigate by Claroty, from the onboarding stage, and throughout the customer journey
• Get the customers’ feedback and represent their voice within the organization to improve our products and address customers’ business needs
• Take accountability for the success of Medigate by Claroty’s customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as first priority
• Communicate effectively within the Customer Success team and across other departments such as Support, Marketing, and Product Management
• Suggest and communicate internally new products or services that would solve strategic customers’ needs, and introduce new solutions to customers to increase their usage of Medigate by Claroty’s product