Technical Customer Success (Remote)

About The Position

OX Security, a leader in software supply chain security, is looking for a Technical Customer Success Manager to join our team.

As a Technical Customer Success Manager, you will play a crucial role in supporting and ensuring a seamless experience for our customers.

If you are passionate about software supply chain security, enjoy problem-solving, and have excellent communication skills, we encourage you to apply for this exciting opportunity.

Requirements:

• Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
• Provide training and resources to help customers integrate our solutions into their existing workflows.
• Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
• Regularly engage with customers to understand their needs, challenges, and objectives.
• Address customer inquiries and issues in a timely and effective manner.
• Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
• Serve as the voice of the customer within the company, providing feedback and insights to help improve our products and services.
• Monitor customer usage and satisfaction and work closely with the sales team to ensure high retention and upsell rate.