Port-Technical Support Specialist

About The Position

We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals. Upon joining Port, you will help Port’s customers and users build their internal developer portal, set up integrations and configure self-service actions. Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.

At Port we are building an open developer portal, our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes. Port makes it easy to create a single-pane-of-glass for all of your software assets, reducing the number of open tabs in the browser, helping developers stay focused and provide organizations with greater autonomy using self-service actions, and a deeper level of insights using scorecards, dashboards and customizable reports.

Responsibilities:

• Answering technical support questions, assisting users and customers as they use Port.
• Building a knowledge base that will make using the product and its documentation easier.
• Work closely with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.
• Build the tools and methodologies to manage and improve the support process.

Requirements:

• 2+ years of professional support engineering experience.
• Experience in customer support roles, interacting with customers via chat and video.
• Strong technical troubleshooting and problem solving skills.
• English – excellent written and verbal communication skills.
• A collaborative team player skilled in driving initiatives to successful achievements.
• Experience in Python – advantage.
• Familiarity with cloud-native infrastructure tools such as K8s and Helm – advantage.