Technical Account Manager

Description

We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

About the Role:

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Requirements:

As a Technical Account Manager, your impact will be:

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
• Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
• Proactively identify risks, gaps, and opportunities for improvement across customer environments.
• Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
• Support escalations and complex technical scenarios in partnership with Support and R&D teams.
• Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
• Travel up to 30% to support on-site engagements, workshops, and strategic meetings.