VisibleRisk-Senior IT Engineer

  • VisibleRisk
  • Tel Aviv, Israel
  • Full-time
About The Position

BitSight Technologies is transforming how companies manage information security risk with objective, evidence-based security ratings. Our founders had a simple but profound insight: rather than going deeper into security policies and procedures, instead follow the outside-in model employed by consumer credit rating agencies. This model involves continually collecting and analyzing vast amounts of external data on security behaviors and security policy implementations. No questionnaires are presented and we do not perform intrusive testing on the organization being rated. With this data, our Security Rating Platform derives BitSight Security Ratings that measure a company’s security performance using an empirical, data-driven method.

We’ve found a compelling market fit and are experiencing strong business growth. We offer an opportunity to make a unique impact, not just as an individual but on the entire BitSight team. There are no silos. We work together to deliver business value. 

Job Description

BitSight is looking for a talented, service-oriented Senior IT Engineer to help scale a rapidly growing organization’s information technology needs. In this role, you will ensure the continuity of IT services for BitSight employees by providing the technical expertise, assistance, and project coordination necessary to deploy, configure and support computer hardware and/or software, peripherals, mobile devices, and conference room audio/video operations.

Primary Responsibilities

  • Handling technical support cases in-person and remotely via chat, phone, or email.
  • New user onboarding, computer imaging, software installation, application support, and end-user support.
  • Partner closely with members of the IT team and outside IT vendors to ensure service continuity and a high level of technical support for end-users.
  • Ensure all audio/video and other technical systems used in company conference rooms are functioning; routinely check in with users to ensure systems are effective and meet the communication needs of the organization.
  • Manage and optimize the local office WiFi networks 
  • Investigation and remediation of potential threats and anomalous user behavior flagged by various monitoring solutions
  • Assist in the development of repeatable processes through written documentation
  • Ability to research, self-study, and maintain proficiency in all areas of IT technology
  • Ability to work independently, and with a team. 
  • Ability to achieve resolution within the projected timeframe
Requirements:
  • A minimum of 5 years of experience in a similar role required, ideally within a rapidly growing organization
  • Associates or B.S. Degree in Computer Science or related area
  • Excellent verbal and written communication skills (English)
  • Displays a solid understanding of project management, documentation, and completion of projects on a time-sensitive basis.
  • Strong problem-solving and troubleshooting skills
  • Asset purchasing, management, and tracking
  • macOS and iOS administration and troubleshooting
  • Network hardware installation, configuration, and administration experience (i.e. firewalls switches, WiFi APs)
  • SaaS application administration and troubleshooting experience
  1. Google Workspaces
  2. Jamf
  3. Okta
  4. Slack
  5. Zendesk
  6. Zoom

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