Vice President of Customer Success

  • Finout
  • New York City area
  • Full-time
About The Position

Finout is a leading provider of FinOps solutions, dedicated to helping organizations manage and optimize their cloud expenses. Our platform offers advanced features such as cost optimization, anomaly detection, and custom dashboards to provide detailed insights into cloud spending.

Role Overview:

The Vice President of Customer Success will lead our Customer Success department, overseeing the Directors of Customer Success and the support team. This role is crucial as Finout rapidly expands its enterprise customer base. The VP CS will report to the CEO and develop and execute strategies that enhance customer satisfaction, retention, and overall success.

We offer a competitive salary. salary range will be around $270,000 – $330,000, Annually. 

Requirements:
  • Lead and scale the Customer Success team to support a growing number of enterprise accounts.
  • Develop strategies to ensure successful onboarding, adoption, retention, and overall satisfaction of Finout’s enterprise customers.
  • Collaborate with cross-functional teams and make sure the voice of the customer is heard and prioritized, affecting the product roadmap.
  • Provide leadership and guidance to Directors of Customer Success and support teams, fostering an environment of growth and learning.
  • Utilize Finout’s platform analytics to drive decisions and improvements in customer success initiatives.
  • Establish and monitor key performance indicators (KPIs) for the Customer Success department.

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