Technical Support Team Lead – Singapore

About The Position

We’re growing and looking to hire a Technical Support Team Lead who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:   

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access.

Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Requirements:

• Managing first and second-tier support teams
• Determining KPIs and meeting them
• Building and maintaining analytics reports
• Leading and guiding the team by example
• Investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
• Analyze and resolve complex high-end customer problems
• Managing region escalations with different internal teams until resolution
• Working with other departments in the organization – Product, R&D, CSM, Deployment, SE, Finance, etc
• Identifying problems when they are small and solving them before they evolve.