Team8-Senior Customer Success Engineer

About The Position

As a senior customer success engineer, you’ll be a leader of all existing accounts’ technical side and promote Cyberpion’s service with various customer stakeholders. You must be deeply immersed in web technologies and with significant prior cyber experience. You must possess excellent technical and business communication skills, guiding hands-on cyber security researchers, Application security, and incident response managers to CISOs. You will be working at a fast-paced startup, servicing global enterprise clients worldwide, and enjoying a diverse, dynamic culture, building next-generation cyber security technology.

Responsibilities:

• Work closely with the sales team to successfully onboard new clients
• Build rapport as you work your way through the client’s infrastructure to make sure we deliver as much value as possible
• Represent Cyberpion’s product vision and strategy and periodically involve other team members
• Carefully capture the client’s feedback (business and technical) and proactively suggest new approaches to solve existing challenges using the Cyberpion technology

Requirements:

• 3+ years in a customer-facing technical role
• Previous experience interacting with enterprise IT complex organizations
• Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
• Proven understanding of Web Security concerns, requirements, and technologies
• Previous startup experience – an advantage
• Previous Cyber security vendor experience – an advantage