Talon-Technical Support Engineer

  • Talon
  • Tel Aviv, Israel
  • Full-time
About The Position

About Us

Our mission at Talon is to enable and protect the distributed workforce, effecting the way hundreds of millions of employees around the globe work. We empower organizations to adopt hybrid, flexible and productive work models while gaining a robust cyber security posture regardless of the device and location. At Talon, we develop the first enterprise browser that was designed to secure the distributed workforce, solving a major technical challenge and seizing a unique business opportunity.   

As Talonists, we value kindness, excellence, creativity, problem-solving, ownership, personal integrity, teamwork and professionalism, while maintaining a super fun and friendly environment.  

In less than a year, Talon raised $43M funding from top cybersecurity VCs; Lightspeed, Team8, Sorenson Ventures and Evolution Equity Partners. Talon is backed by renowned cybersecurity leaders such as George Kurtz; Co-founder and CEO of CrowdStrike and John Thompson; until recently chairman of Microsoft. 

Key responsibilities:

  • Solve complicated scenarios by building relevant environments and investigating the issues.
  • Provide technical support to customers and partners.
  • Work with our Engineering team and influence the operability of the product.
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Requirements:
  • Team player, positive attitude, problem-solver, Hands-on.
  • At least 3 years of experience with technical support or networking.
  • Proven experience working in the cyber security industry.
  • Strong experience with Windows OS, Linux OS, and Mac OS-based applications (Installation, troubleshooting, Debugging).
  • Highly proficient with Cloud infrastructure, understanding malware, exploits & operating system structure.
  • Experience with Endpoint security software (Antivirus, DLP, IPS, NAC), Knowledge of SIEM, vulnerability management tools, Identity providers, and firewalls.
  • Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues.
  • Excellent verbal and written communication skills in English.

Advantages:

  • Experience with scripting languages like Python or Bash.
  • Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop).
  • Previous experience with Datadog.
  • Familiarity with customer care tools like Freshdesk or Zendesk.

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