Strategic Customer Success Manager

  • Finout
  • New York City area
  • Full-time
About The Position

At Finout, we’ve developed a powerful SaaS platform to help companies better understand and manage their cloud costs. As the world’s first Cloud Resource Planning (CRP) platform, we empower businesses to gain complete visibility into their cloud infrastructure spending and correlate it with business outcomes. Our mission is to drive cost-effective innovation and efficiency for global leaders like Wiz, The New York Times, Lyft, AppsFlyer, ARMIS, and many more. We’re committed to achieving rapid growth while preserving our fun, vibrant startup culture.

Our Customer Success team is rapidly growing, and we are looking for a Strategic Customer Success Manager who will be responsible for overseeing a book of business composed of strategic accounts for Finout. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company.

At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Strategic Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment.

This role reports to Finout’s Director of US Customer Success, and is a hybrid, in-office position. The Finout team spends 3 days per week in our Midtown, Manhattan US HQ. The On Target Earnings (OTE) for this position is between $170,000-$190,000 on an annualized basis. Finout also offers competitive benefits, unlimited PTO, and equity as a part of this position.

Requirements:
  • Advisory of Finout’s strategic accounts on FinOps best practices, achievement of key maturity milestones, and ultimately, value realization of Finout’s platform & services.
  • Managing the post-sale customer lifecycle with an emphasis on adoption, enablement, renewal, and growth.
  • Proactively identify risk factors and act as the voice of the customer internally.
  • Provide technical assistance and support collaboration for strategic accounts.
  • Become a FinOps trusted advisor across the industry, facilitating things like webinars, training, and supporting Finout’s Customer Advisory Board.
  • Work closely with the product team to help drive the direction of the product.

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