Harmonya helps retailers and manufacturers overcome the limitations caused by legacy data structures and unlock the true value of their data. Harmonya brings AI-powered product data enrichment and attribution management solutions for leading retailers and brands. Leveraging proprietary ML and Large Language Models, Harmonya synthesizes data from trillions of alternative data points to generate a holistic and dynamic view of products sold across the country.
Founded in 2021, Harmonya is a venture backed company. Investors include Bright Pixel, Team8, Susa Ventures, J Ventures, and others.
Reporting to the VP, Customer Success, the Senior Customer Success Manager will have the highly impactful role of retaining and growing Harmonya’s book of business which includes the largest CPG companies. You will manage engagements with mostly Fortune 500 brands and retailers. In close collaboration with cross-functional teams, you will help to shape and scope what it means to be a Harmonya customer – impacting how we onboard, demonstrate value, accelerate adoption, renew, and expand accounts.
This role is highly visible externally and internally, with significant influence on Harmonya’s ability to deliver on strategic objectives for the company. Your customer-facing and technical skills will ensure the Customer Success department is ready to scale.
We’re looking for an energetic leader who is passionate about building relationships and ensuring the success of our customers, which is the result of their partnership with Harmonya. This role requires excellent communication skills, strong knowledge of the CPG and retail industry, and the ability to work with agility toward cross-department objectives with remote teams.
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