OX Security- Head of Customer Success / Technical Account Manager

About The Position

OX Security is a leader in software supply chain security providing DevSecOps teams with the automation, visibility and risk insights they need to bring security and integrity to every step of the software development lifecycle.

We’re looking for an energetic & technical Customer Success Manager who is passionate about partnering with our customers and ensuring their success.

If you’re all that and looking to lead, invent, and grow professionally you should definitely consider applying to join us to build OX customer success team and processes.

As a senior customer success manager, you’ll own all post-sale customer interactions, from relationship building, to technical guidance and support.

In parallel, you will build OX customer success processes and metrics, setting the ground for expending the customer success team.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next-generation cyber security technology.

Responsibilities

• Own all post-sale customer interactions. Be the champion leading customer satisfaction.
• Proactively work with the customer to build relationships across all customer management levels.
• Technically guide the customer through onboarding and ongoing work to maximize his usage, and value from the solution.
• Own the customer technical issues and ongoing support. Drive the solution to ensure customer satisfaction.
• Feed customer feedback back to product and R&D teams. Work closely with R&D and Product teams to resolve complex technical issues, document product defects and feature requests, and influence the product roadmap by identifying patterns based on data-driven analysis of support tickets and customer feedback.
• Participate in the product release cycle to ensure customer & support readiness
• Build the company’s customer success standard processes & playbook, to set the groundwork for extending the customer success team.
• Hire and manage the customer success team as the team expands.

Requirements:

• Prior technical experience around development, devops, or cloud.
• 5+ years of experience with customer-facing roles (customer success, technical account management or technical support) supporting enterprise organizations for SaaS platforms, with a proven ability to effectively own customer experience, both from a relationship and from a technical perspective.
• Experience with leading customer success, technical account management or support teams.
• Experience with building customer success or support procedures.
• Excellent technical skills: Log Analysis, Troubleshooting of Bug Reports.
• Excellent written and verbal communication skills, including communicating technical concepts clearly and effectively.
• Fluent in English.

About OX

At OX, we believe that security should be an integral part of the software development process, not an afterthought. Founded by Neatsun Ziv and Lior Arzi, who previously led Check Point’s Security Group, OX provides DevSecOps teams with the automation, visibility, and risk insights they need to bring security and integrity to every step of the software development lifecycle, from the earliest planning stages until deployment to production. Based in Tel Aviv, Israel, OX is backed by Evolution VC Partners, Team8, Microsoft’s venture fund M12 and Rain Capital. For more information, visit www.ox.security.

Ox Security is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status