Noogata-Senior Customer Success

  • Noogata
  • Tel Aviv, Israel
  • Full-time
About The Position

Noogata is industrializing enterprise AI, enabling enterprises to easily and scalably infuse AI into key processes at a fraction of the cost and complexity of current generation solutions. Our mission is to empower enterprise data consumers across all business functions to leverage AI-powered features, seamlessly plugged into their system of choice. Noogata’s technology allows companies to deploy our prefabricated, modular AI Boards for common industry use-cases, customize, and scale them in production without requiring custom development or data-science capabilities. 

Noogata is looking for world-class data fanatics to join us, build our product and grow our vision. We’re looking for customer-focused, self-driven individuals that want to solve big, complex problems with a huge impact. Our team of Software Engineers, Data Scientists, ML Engineers and Customer Success Managers is passionate about delivering the promise of AI in the business world. So if you’re all that and looking to lead, invent and grow professionally -join us on our journey! 

As a Senior Customer Success Manager you will:

  • Build new processes, playbooks and best practices for the delivery of Noogata’s new libraries of AI Boards, creating value to customers across various business functions (Marketing, Sales, Operations and more).
  • Become a customer/user champion and product evangelist
  • Cultivate deep and meaningful relationships with our customers, from the onboarding stage and throughout the customer journey
  • Ensure customers’ satisfaction, engagement and impact from Noogata’s products, own renewals, upsells, and support expansion opportunities
  • Work cross-functionally and communicate effectively with the different elements of the company

Requirements:
  • Successful track record of 8+ years experience as a SaaS Customer Success Manager in a fast-growing B2B organization, serving enterprises in a high-touch customer success setting
  • Experience in Customer Success several organizations thats provide high-touch data products / analytics / AI-based solutions
  • Excel proficiency- Must, SQL and BI tools- big advantage 
  • Excellent professional English- spoken and written, great communicator
  • Ability to work with senior stakeholders in a dynamic environment, provide and receive feedback and learn as you go
  • Strong empathy for customers and personal drive for impact
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Highly organized with strong attention to details

Advantages

  • Experience in CPG and/or Retail or other B2C verticals
  • Experience in AI/ML/Data Science
  • Experience in early-stage startups

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