noogata-Customer Success Manager

  • noogata
  • Tel Aviv, Israel
  • Full-time
About The Position

noogata is industrializing enterprise AI, enabling enterprise to easily and scalably infuse AI into key operational processes at a fraction of the cost and complexity of current generation solutions. noogata’s technology allows enterprises to deploy prefabricated solutions for common industry use-cases, customize, and scale them in production without requiring custom development or data-science capabilities. noogata is looking for world-class engineers, machine-learning engineers, and data scientists to join us and build our product and grow our vision. We’re looking for customer-focused, self-driven people that want to solve big, complex problems with a huge impact.

As a Customer Success Manager you will:

  • Create and cultivate deep and meaningful relationships with our customers, from the on-boarding stage and throughout the customer journey
  • Get the customers’ feedback and represent their voice within the organization to improve our products and address customers’ business needs
  • Be accountable for the success of noogata’s customers, their satisfaction and the value they get from our products by taking their perspective and business’ needs as first priority
  • Communicate effectively within the Customer Success team and across other departments such as Product Management, Research and Engineering
  • Own renewals, upsells, and support expansion opportunities
  • Suggest and communicate internally new products or services that would solve strategic customers’ needs, and introduce new solutions to customers to increase their usage of noogata’s product
Requirements:
  • Proven track record of 4+ years’ experience as a Customer Success Manager in a successful and fast-growing B2B organization
  • Experience in the AI/ML domain
  • Strong empathy for customers AND passion for revenue and growth
  • Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Excellent communication and presentation skills, online and in-person
  • Highly organized with strong attention to details
  • Relevant Bachelor’s degree; preference for computer science or related engineering degree
  • Experience in CPG and/or Retail Sales- an advantage

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