About The Position
noogata is industrializing enterprise AI, enabling enterprise to easily and scalably infuse AI into key operational processes at a fraction of the cost and complexity of current generation solutions. noogata’s technology allows enterprises to deploy prefabricated solutions for common industry use-cases, customize, and scale them in production without requiring custom development or data-science capabilities. noogata is looking for world-class engineers, machine-learning engineers, and data scientists to join us and build our product and grow our vision. We’re looking for customer-focused, self-driven people that want to solve big, complex problems with a huge impact.
As a Customer Success Manager you will:
- Create and cultivate deep and meaningful relationships with our customers, from the on-boarding stage and throughout the customer journey
- Get the customers’ feedback and represent their voice within the organization to improve our products and address customers’ business needs
- Be accountable for the success of noogata’s customers, their satisfaction and the value they get from our products by taking their perspective and business’ needs as first priority
- Communicate effectively within the Customer Success team and across other departments such as Product Management, Research and Engineering
- Own renewals, upsells, and support expansion opportunities
- Suggest and communicate internally new products or services that would solve strategic customers’ needs, and introduce new solutions to customers to increase their usage of noogata’s product
