Monogoto-Customer Support Specialist

  • Monogoto
  • Tel Aviv, Israel
  • Full-time
About The Position

Monogoto is a cloud-based and API-driven global cellular connectivity provider, implementing secure IoT connectivity and Private 5G and LTE networks. The company offers an Infrastructure-as-a-Service (IaaS) solution for the IoT industry and enterprise companies. 

Description:

  • Work from home as a  customer service representative
  • Managing tickets at CRM platform
  • Guide our customers and support them through their journey with us
  • Monitoring network activity for abnormalities
  • Consulting/assisting colleagues from other departments (e.g. sales, operation) 
  • Working together with other team members in order to improve customer Service procedures
  • Assisting with other tasks provided by other team members

 

Requirements:
  • Fluent English, excellent customer-facing and communication skills (verbal and written)
  • 1-2 years of experience in customer support field
  • Have experience using helpdesk software
  • Have experience in iot or telecommunications industries
  • Have experience in creating user guides or tutorial videos
  • Ability to manage time efficiently and work with minimal supervision
  • Basic skills with picture/video editing software
  • Good Microsoft excel skills
  • Experience with Zendesk – advantage
  • Experience with Kibana – advantage
  • Creating/using API or scripts – advantage

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