Monogoto-Customer Success Manager

  • Monogoto
  • Tel Aviv, Israel
  • Full-time
About The Position

Monogoto is a cloud-based and API-driven global cellular connectivity provider, implementing secure IoT connectivity and Private 5G and LTE networks. The company offers an Infrastructure-as-a-Service (IaaS) solution for the IoT industry and enterprise companies.

Responsibilities

  • Managing tickets at CRM platform
  • Guide our customers and support them through their journey with us
  • Monitoring network activity for abnormalities
  • Consulting/assisting colleagues from other departments (e.g. sales, operation)
  • Working together with other team members in order to improve customer Service procedures
  • Assisting with other tasks provided by other team members
Requirements:

Fluent English, excellent customer-facing and communication skills (verbal and written)

1-2 years of experience in customer support field

Experience with Zendesk – advantage

Experience with Kibana – advantage

Creating/using API or scripts – advantage

Have experience using helpdesk software

Have experience in IoT or telecommunications industries

Have experience in creating user guides or tutorial videos

Ability to manage time efficiently and work with minimal supervision

Basic skills with picture/video editing software

Good Microsoft excel skills

Send CV in English

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