Monogoto-Customer Success Manager (US)

About The Position

Monogoto is a cloud-based and API-driven global cellular connectivity provider, implementing secure IoT connectivity and Private 5G and LTE networks. The company offers an Infrastructure-as-a-Service (IaaS) solution for the IoT industry and enterprise companies.

Responsibilities

• Managing tickets at CRM platform
• Guide our customers and support them through their journey with us
• Monitoring network activity for abnormalities
• Consulting/assisting colleagues from other departments (e.g. sales, operation)
• Working together with other team members in order to improve customer Service procedures
• Assisting with other tasks provided by other team members

Requirements:

• Fluent English, excellent customer-facing and communication skills (verbal and written)
• 1-2 years of experience in customer support field
• Have experience using helpdesk software
• Have experience in iot or telecommunications industries
• Have experience in creating user guides or tutorial videos
• Ability to manage time efficiently and work with minimal supervision
• Basic skills with picture/video editing software
• Good Microsoft excel skills
• Experience with Zendesk – advantage
• Experience with Kibana – advantage
• Creating/using API or scripts – advantage