Implementation Engineer

About The Position

About Us:

At Finout, we’ve developed a powerful SaaS tool to help companies better understand and manage their cloud service costs. We’re proud to have global customers like Wiz, The New York Times, Lyft, AppsFlyer, ARMIS, and many (many) more. Our company is rapidly growing while maintaining a young and fun vibe!

Position Overview:

We are building out a brand new implementation engineering team to ensure our customers are onboarded to the application quickly and comprehensively. You will play a critical part in ensuring the seamless onboarding of our customers onto our platform post-contract signature. This role is ideal for a technically adept individual with strong problem-solving skills, a customer-first mindset, and a passion for delivering exceptional implementation experiences.

This is a unique opportunity to join a quickly accelerating startup in a hot space and make an outsized impact to the trajectory of the company.

We offer a competitive on-target earnings range of $150,000 – $180,000.

This role is perfect for someone excited to build processes, take ownership of customer success, and contribute to the growth of a fast-paced SaaS company.

Requirements:

Customer Onboarding:

• Lead and manage the end-to-end customer onboarding process, including initial discovery, configuration, testing, and go-live.
• Collaborate with customers to understand their technical requirements, business goals, and workflows, ensuring the platform is configured to meet their needs.

Platform Integration:

• Assist customers in integrating their systems with our SaaS platform via APIs, Cloud Storage, and other data exchange methods.
• Troubleshoot and resolve technical issues during the integration process.

Solution Design:

• Customize workflows, data mappings, and system configurations to align with customers’ FinOps processes and objectives.
• Provide guidance on best practices to optimize platform usage.

Project Management:

• Act as the primary technical point of contact during the onboarding phase, ensuring timelines, milestones, and deliverables are met.
• Proactively communicate progress, risks, and issues to internal stakeholders and customers.

Customer Support and Training:

• Conduct training sessions and provide documentation to empower customers to use the platform effectively.
• Offer post-implementation support to ensure a smooth transition to ongoing account management.

Feedback Loop:

• Collect and analyze customer feedback to identify common challenges and potential improvements to the onboarding process.
• Partner with Product and Engineering teams to influence platform enhancements and feature development.