We are looking for an energetic, creative, and experienced leader to provide strategic and operational leadership for our Customer Success and Professional Services teams in support of Illusive networks.
As the leader of our talented and fast-growing teams you will be responsible for engaging and championing key stakeholder relationships and driving customer adoption and value realization across Commercial, Enterprise and Global account growth. You will inspire your team to help customers adopt Illusive technology while helping to promote new ways to work within their own organizations.
Reporting to the CRO, the Vice President of Client Services will be responsible for:
Your direct reports will be responsible for all commercial and technical aspects of our accounts, and you will partner with Illusive Sales Leaders to create industry focused playbooks across our global customer base.
Your primary strategic objective will be to develop the right focus and balance of Customer Success and Professional Services for customer delivery, value realization, adoption and utilization of Illusive technology by building awesome relationships and drive lifetime value realization.