Illusive-Technical Support Engineer

About The Position

At Illusive, we’re passionate about what we do. We work as teams and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment. We design and develop solutions that allow enterprise companies to take proactive steps to stop Advanced Attacks. We work in small agile scrum teams, this gives us the ability to run quickly while shipping high-quality solutions. We work closely with our product team to define and develop new features. We are innovative and catalysts for change.

Feel you’re up for the challenge? We encourage you to apply!

In this role you will –

• Assist the Professional Services & Partners with challenges during an implementation at clients 
• Providing technical support to customers and partners
• Support our top tier customers with handling complex issues
• Troubleshoot and replicate issues in our labs
• Become the technical trusted advisor of our clients
• Act as an escalation point for our global teams
• Knowledge base creation and improvement

***This position includes 10-15% travel abroad***

Requirements:

• +2 years in customer support escalation / Premium teams
• Proven experience in security company
• Dealing with large accounts and complex environments
• Hands-on experience with the Microsoft Windows Server OS
• Excellent communication skills in a multinational company
• Knowledge of Information and Data Security concepts
• Knowledge of Network Architecture concepts
• Excellent communication capabilities
• Excellent inter-personal skills
• Able to teach yourself
• Problem solver
• A team player

Nice to have:

• Experience with programming
• Experience with Linux & MacOS –
• Enterprising and responsible
• Original and creative