This is an opportunity to be Illusive’s eyes and ears with the clients. Help them work through their needs, fine tune our product and services to the customer’s unique needs and help them to transform the way they assess security risk, listen to their feedback to help the Product and R&D team innovate new features, ultimately, you’re there to ensure that our customers are more successful.
In this role, you’ll own and manage customer relationships, ensuring customer delight and communicating the value of our product to drive deeper, more robust engagement.
You will apply your understanding of cyber security and of our products, services, and best practices to proactively provide support and guidance to our customers.
Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on-boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, lead adoption, maximize value, and create strategies to grow our customer base.
In this role you will: