Hysolate-Help Desk Support

  • Hysolate
  • Tel Aviv, Israel
  • Full-time
About The Position

At Hysolate, we develop Isolated Workspace-as-a-Service, the first solution enabling organizations to instantly create and deploy local virtual environments on any workstation and manage them from the cloud. We are a global startup company, Tel-Aviv-based, with 50 employees and total funding of $35M, backed by world leading investors such as Team8 and Bessemer.

The Roles & responsibilities:

Help Desk Support will be providing quality customer service reporting to the company’s IT Manager and will be assigned various tasks including the following duties:

• First point of contact, provide superior, friendly customer service to all staff

• Assist with troubleshooting of computer-related issues such as password resets/email setup/software installs and general IT problem solving

• Maintain accurate records of completed and pending tasks

• Escalate issues promptly to ensure timely resolution of incidents/problems

• Demonstrate good interpersonal skills in a professional environment

• Inventory all IT equipment and maintain a working database of assets for reporting purposes

• Support on/off boarding processes

• Provide hands-on assistance to the IT Manager

Requirements:

• A good communicator with excellent customer service skills & an independent approach

• 1+ years of previous experience in a Helpdesk environment

• Computer savvy and possess knowledge of computers/printers/networking

• Windows10 and basic understanding of Windows Server, MS Office, Google Apps, VMware and peripherals

• Basic knowledge of Azure AD, Local AD and Google Workspace

• Basic knowledge of networking concepts and protocols

• Problem solving multi-tasker

• Fluent in English – Written & Verbal

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