Hysolate-Customer Success Engineer

About The Position

As a customer success engineer you will be responsible for the implementation of various aspects of customer success processes such as: onboarding, training, support and technical enablement. As part of your role, you will be working closely with customers as a technical lead and acting as a trusted advisor during the implementation of Hysolate solution. In addition, you will liaise with R&D, Product management and other teams to resolve technical issues as required. Part of your responsibilities will include Researching, diagnosing, troubleshooting and identifying solutions to resolve implementation and product issues. You will develop strong and robust relationships with your customers, bring your technical expertise and soft skills to action driving the customers to realize the value Hysolate products deliver.

Our team works hard in fast paced environments and we challenge ourselves to be super professional, creative, passionate, and most important: customer-centric.

Responsibilities:

• Own and manage technical aspects of onboarding and post sales activities.
• Understand the customer’s IT environment and challenges leading them to select Hysolate.
• Manage scope and timelines (including deployment and project plans)
• Responsible for use case fitment, product adoption and customer acknowledgment of the value delivered by Hysolate
• Provide top notch technical support to customers
• Build long-term relationships and become a trusted advisor within each customer account

Requirements:

• Minimum of 5 years of experience in customer facing roles, specializing in Cyber/IT/Virtualization and enterprise solutions.
• Exceptional interpersonal skills with a focus on listening, elicitation, and collaborative design skills.
• Proactive with a “Can-Do” attitude.
• Fast learner, able to absorb and retain information quickly.

Technical knowledge:

Microsoft’s IT and Cyber Security topics –AD, GPO, MSI, device drivers, Advanced Threat Detection, Azure, Office 365, Azure Sentinel, Azure Security Center, Intune, AutoPilot, WDS, MDT, SCCM, SCOM.

Windows internals – e.g. advanced troubleshooting of Windows issues, Sysinternals, Windows API, WMIC, Powershell.