As a customer success engineer you will be responsible for the implementation of various aspects of customer success processes such as: onboarding, training, support and technical enablement. As part of your role, you will be working closely with customers as a technical lead and acting as a trusted advisor during the implementation of Hysolate solution. In addition, you will liaise with R&D, Product management and other teams to resolve technical issues as required. Part of your responsibilities will include Researching, diagnosing, troubleshooting and identifying solutions to resolve implementation and product issues. You will develop strong and robust relationships with your customers, bring your technical expertise and soft skills to action driving the customers to realize the value Hysolate products deliver.
Our team works hard in fast paced environments and we challenge ourselves to be super professional, creative, passionate, and most important: customer-centric.
Microsoft’s IT and Cyber Security topics –AD, GPO, MSI, device drivers, Advanced Threat Detection, Azure, Office 365, Azure Sentinel, Azure Security Center, Intune, AutoPilot, WDS, MDT, SCCM, SCOM.
Windows internals – e.g. advanced troubleshooting of Windows issues, Sysinternals, Windows API, WMIC, Powershell.