Helpdesk Administrator

  • Sygnia
  • Israel
  • Full-time
About The Position

Sygnia is a top-tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond to and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security teams, senior managements, and boards of top organizations worldwide, including Fortune 100 companies.

The company draws on top talent from the ranks of elite military technology units and from across the cyber industry, and has some of the world’s top talents in cyber security. Described by Forbes as a “cyber security delta force”, Sygnia applies technological supremacy, digital combat experience, data analytics and a business-driven mindset to cyber security, enabling organizations to excel in the age of cyber.

Sygnia is looking for a Helpdesk Administrator. Reporting to the IT Manager, the ideal candidate will lead internal helpdesk tasks, and provide professional support to Sygnia’s end users, at all levels and from all departments. Your mission is to deliver a great helpdesk service experience.

As a Helpdesk Administrator at Sygnia, you will have the opportunity to learn a variety of technologies, security systems and methodologies.

Main Responsibilities

  • Lead helpdesk support efforts, making sure all desktop applications, workstations, and related equipment work flawlessly, and problems are resolved in a timely manner.
  • Promote implementation of best practices standards.
  • Install and test computer-related equipment.
  • Troubleshoot computer-related issues.
  • Maintain an inventory of IT hardware and software licenses.
  • At least one year of proven experience as a Helpdesk Administrator (from military service or industry), or other customer/end-user support role.
  • Tech-savvy, with working knowledge of Windows 10 operating system.
  • Good understanding of mobile devices and other tech products, with general knowledge of computer systems, PC and laptop repair, and network management.
  • Ability to deploy, configure, and support Windows operating systems on desktop and mobile.
  • Knowledge of MacOS – an advantage.
  • Knowledge of Microsoft 365 environment (Office365, Azure AD, Exchange Online, etc.) – an advantage.
  • A team player, who collaborates with partners at all levels.
  • Excellent communication skills (Hebrew and English) and high relationship intelligence.  
  • Resourceful and quick-thinking nature, able to troubleshoot technical issues as they arise.

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