Harmonya is the all-in-one AI-powered product data enrichment, categorization, and insights platform for retailers and brands.
Legacy product data lacks descriptive and diagnostic power and limits what organizations can do. Harmonya enriches its customers’ and partners’ product data with deeper attributes and characteristics to power more impactful analytics and decision-making.
Our proprietary technology ingests information from millions of online product listings and creates unique tags from titles, descriptions, ingredients, consumer reviews, and more. This harmonized data asset empowers your teams and technologies that use product data to unlock growth for your business through a better understanding of what matters most to consumers.
We build robust tools to help you uncover insights about the consumer drivers of market performance, optimize assortment and merchandising, categorize products, guide product innovation, and engage target audiences more effectively.
Founded in 2021, Harmonya is a venture backed company. Investors include Team8, Susa Ventures, J Ventures, and others.
About the position:
Reporting to the VP, Partner & Customer Success, the successful candidate will be the first hire in the team, and will have the highly impactful role of retaining and growing Harmonya’s book of business which includes the largest CPG companies. You will manage engagements with mostly Fortune 500 brands and retailers. In close collaboration with cross-functional teams, you will help to shape and scope what it means to be a Harmonya customer – impacting how we onboard, demonstrate value, accelerate adoption, renew, and expand accounts.
This role is highly visible externally and internally, with significant influence on Harmonya’s ability to deliver on strategic objectives for the company. Your customer-facing and technical skills will ensure the Customer Success department is ready to scale.
We’re looking for an energetic leader who is passionate about building relationships and ensuring the success of our customers, which is the result of their partnership with Harmonya. This role requires excellent communication skills, strong knowledge of the CPG and retail industry, and the ability to work with agility toward cross-department objectives with remote teams. We have a rapidly growing customer base nationally, and the Northwest Arkansas region is a priority geography for us.