GTM Applications Administrator

About The Position

We’re growing and looking to hire a GTM Applications Administrator who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

The GTM Applications Administrator will support ongoing management, configuration, and optimization of all business applications used within the GTM teams including, sales marketing, and customer engagement. This individual will work closely with cross-functional teams to ensure seamless integration, smooth operations, and the effective utilization of applications that enable the GTM teams to execute their initiatives. The role requires a deep understanding of business processes, technical expertise in application management and strong problem-solving skills.

About Claroty:  

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.

Requirements:

As a GTM Applications Administrator, Your impact will be:

Application Support & Administration:

• Assist in the administration of GTM applications such as Customer Relationship Management (CRM) systems (i.e. Salesforce), Revenue Operations Systems (i.e. Clari, Tableau, CPQ, etc. ) and additional Sales & Marketing Applications (i.e. 6Sense, Gong, Gainsight, Ironclad, LinkedIn Sales Navigator, ZoomInfo, etc.)
• Support the configuration and customization of applications to meet the needs of sales, marketing, and customer success teams.
• Provide troubleshooting assistance and technical support to end-users, escalating issues to the GTM Applications Administrator when necessary.

Lead Cross Department Activities In The GTM Technologies

• Provide general administrative support to the GTM Applications Team, including scheduling meetings, preparing reports, and managing tasks related to application administration.
• Assist in maintaining a clear project timeline for application updates, integrations, or migrations.

User Training & Support:

• Assist with the onboarding and training of new users on GTM applications, ensuring they understand key features and workflows.
• Serve as a point of contact for day-to-day user inquiries and provide hands-on assistance with application functionality.

Data Integrity & Reporting:

• Support the GTM Applications Team in maintaining data accuracy across applications.
• Assist with generating reports and dashboards to provide actionable insights for sales and marketing teams.
• Help identify and resolve data discrepancies and ensure data consistency across platforms.

Application Testing & Upgrades:

• Assist in testing new features, updates, or changes to GTM applications, ensuring they align with business requirements.
• Support the GTM Applications Team in the implementation and deployment of software updates, including coordinating user acceptance testing (UAT).

Documentation:

• Help maintain clear, up-to-date documentation on system configurations, workflows, and troubleshooting procedures.
• Document best practices and provide guides for users on how to maximize the use of GTM applications.

Collaboration with Cross-Functional Teams:

• Work closely with sales, marketing, IT, and customer success teams to understand their needs and ensure the smooth operation of relevant applications.
• Assist in managing communication between end users and vendors or IT support teams for application-related issues.