Field CTO

About The Position

We’re growing and looking to hire a Field CTO who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:  

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Requirements:

The Field CTO is primarily field (customer and partner) facing, but acts as senior, cross-functional advisors in a variety of situations. The person who fills this role will participate in a variety of situations, is largely self-managed, and will be expected to have influence in many areas.

As a Field CTO, Your impact will be:

Selling Strategies

• Will originate concepts, content and enablement related to positioning solutions that solve customer requirements in a differentiated way
• Will distill and document customer and reseller pain points, objectives, and constraints to better inform overall strategy and tactical selling

Sales Engineering

• Brought in by sales to help articulate what is/is not possible from a technical perspective
• Respond to technical questions that help the prospect envision the possibilities with the Claroty product(s)
• Identified as the solution architect – the expert in the field to bring credibility and assurance to the prospect that what is being proposed will result in the desired outcome
• Review technical configurations, third party integration, and the customer’s technical environment and ability to manage the proposed new solution

Product Strategy

• Consolidates field observations, competitive intelligence, and customer strategies into inputs into the product management strategy
• Will explore opportunities for integrated technical and solution selling motions across the Claroty portfolio

Crisis Management

• Assists on customer escalations: Work with Customer Success to quickly assess a crisis situation to determine cause and potential solutions. Effectively address customer emotions and help resolve the issues. Feeds lessons learned back to Product Development.

Customer Success Roadmaps

• Identifying and developing services packages and success roadmaps for key customers that help strategic customers optimize their Claroty solution adoption and increase solution footprint.

Training and Enablement

• Input into the design and development, and content creation, of technical training curriculum, and periodic ‘guest’ speakers in live customer education classes
• Mentor and enablement speaker to sales, sales engineering, consultants, product managers, and support engineers on topics associated with candidate’s technical areas of expertise; connecting the customer’s needs with Claroty solutions; how to impress the customer while positioning Claroty solutions.