At Finout, we’ve developed a powerful SaaS platform to help companies better understand and manage their cloud costs. As the world’s first Cloud Resource Planning (CRP) platform, we empower businesses to gain complete visibility into their cloud infrastructure spending and correlate it with business outcomes. Our mission is to drive cost-effective innovation and efficiency for global leaders like Wiz, The New York Times, Lyft, AppsFlyer, ARMIS, and many more. We’re committed to achieving rapid growth while preserving our fun, vibrant startup culture.
About the Role
As the Director of Technical Customer Support at Finout, you will lead and scale our global technical support operations. This role will be responsible for ensuring we uphold an exceptional support experience, scaling our team across two primary geographies (NYC & Tel Aviv), and implementing processes and workflows to further support our customers, partners, and internal stakeholders. This role will be accountable for escalation management, SLAs, time to ticket resolution, and customer satisfaction (CSAT).
This role requires a strategic leader who can drive operational efficiency, foster a culture of customer obsession, and contribute to overall business growth. You will collaborate cross-functionally with Finout Leadership, R&D, Product, and Customer Success to deliver a seamless and proactive support experience. Your leadership will contribute directly to customer satisfaction, retention, and advocacy as Finout continues to scale.
We offer a competitive on-target earnings range of $140,000-$190,000