Director of Customer Success – Industrial

About The Position

We’re growing and looking to hire a Director of Customer Success, who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

As a growing organization and becoming an OT Cyber Security leader, Customer Success is vital to our long-term strategy. Our Customer Success Managers are our customers’ trusted advisors who represent their needs and help them reach their goals while supporting sales and growth opportunities.

About Claroty:

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Requirements:

As a Director of Customer Success, Your impact will be:

• Managing more than a group of 10 Customer Success Managers. 
• 360 customers across the US
• Mentoring and Developing Talent, Inspiring and developing a high-performing customer success team that embodies our core values, creating leaders who are equipped to deliver excellence in every customer interaction.
• Elevating Customer Experience building on our strong foundation of customer satisfaction to enhance and refine the customer journey, and deliver unparalleled value and engagement with our solutions.
• Orchestrating customer journey towards desired business outcomes.
• Plan, build and deliver repeatable playbooks and processes to build your CS team for scale
• Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
• Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product.
• Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.