Customer Success Manager – Industrial

About The Position

We’re growing and looking to hire Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:   

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.

Requirements:

As a Customer Success Manager in Claroty, you will own the customer’s happiness and you lead the path to success with Claroty.

You will be the primary point of contact for our top-tier customers, nurturing relationships with all levels (senior executives included), and ensuring the successful adoption of Claroty products.

With subject matter expertise in the product and industry, you’ll navigate the customer through a customized journey that addresses their unique needs, delivering desired business outcomes and becoming their trusted advisor every step of the way.

As the quarterback of the customer experience, you’ll orchestrate internal teams to deliver exceptional outcomes, aligning efforts across departments.

Key Responsibilities

• Own the customer happiness and retention 
• Customer relationship management – Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives.
• Orchestrating customer journey towards desired business outcomes:
• Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
• Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product.
• Cross-Functional Collaboration & Orchestration
• Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.