Claroty-Product Support Engineer

  • Claroty
  • Tel Aviv, Israel
  • Full-time
About The Position

Claroty is the world’s leading industrial cybersecurity company. Leveraging broad expertise in the Operational Technologies (OT) that run the world’s critical infrastructure, the Claroty Platform provides visibility across a rapidly growing and opaque attack surface. Its Deep Packet Inspection (DPI) technology, crafted to the unique and often proprietary OT communication protocols, delivers award-winning vulnerability and threat monitoring, enabling our customers to preserve reliability and trust in the face of mounting operational risk. 

Founded in 2014 as the second portfolio company of Team8, Claroty is headquartered in New York City with offices in Tel Aviv. It is backed by the world’s leading cybersecurity and technology investors, including Bessemer Venture Partners and Temasek Holdings.

 We are looking for a dedicated and passionate Technical Customer Support.

RESPONSIBILITIES

  • Taking ownership of World-wide customer reported issues and seeing problems through to resolution.
  • Demonstrate critical thinking, strong communication skills and ability to develop strategic ongoing customer relationships.
  • Work closely with Product Management and Software Engineering teams to improve Claroty’s products Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Analyze and resolve complex high-end customer problems
Requirements:
  • 2+ years of experience as a Technical Customer Support Engineer
  • Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
  • Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
  • Working with networking tools (i.e. Wireshark)
  • Highly motivated and passionate for Technology
  • Experience with DBs and virtualization – an advantage

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