Claroty-Product Support Engineer.

  • Claroty
  • Sydney, Australia
  • Full-time
About The Position

Claroty is the industrial cybersecurity company. Trusted by the world’s largest enterprises, Claroty helps customers reveal, protect, and manage their OT, IoT, and IIoT assets. Its comprehensive platform connects seamlessly with customers’ existing infrastructure while providing cybersecurity controls for visibility, threat detection, risk and vulnerability management, and secure remote access inside of Industrial Control systems—all with a significantly reduced total cost of ownership. 

Claroty is backed and adopted by the leading industrial automation vendors – Rockwell Automation, Siemens, and Schneider Electric – with an expansive partner ecosystem and award-winning research team. A Team8 company, Claroty is headquartered in New York City, with employees in Europe, Asia-Pacific, Latin America, and Tel Aviv. Its investors include the world’s leading cybersecurity and technology venture capital firms, including Bessemer Venture Partners and Temasek Holdings. Claroty has received $240M in funding, the largest ever in the Industrial Cybersecurity sector.

At Claroty, we live by our core values. Being a people-first company means we are looking for people that share the same values of being dedicated to being people-first, maintaining our customer obsession, striving for excellence, and integrity above all. 

We are looking for an exceptional and hardworking Product Support Engineer to join our growing team of the most outstanding and creative minds in industrial cybersecurity. 

RESPONSIBILITIES

  • Taking ownership of World-wide customer reported issues and seeing problems through to resolution.
  • Demonstrate critical thinking, strong communication skills and ability to develop strategic ongoing customer relationships.
  • Work closely with Product Management and Software Engineering teams to improve Claroty’s products Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Analyze and resolve complex high-end customer problems
Requirements:
  • 4+ years of experience as a Technical Customer Support Engineer
  • Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
  • Linux and Networking- at least 3 years experience – Must
  • Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
  • Working with networking tools (i.e. Wireshark)
  • Highly motivated and passionate for Technology
  • Experience with DBs and virtualization – an advantage
  • OT background – Advantage
  • Security experience – Advantage
  • Great Interpersonal Communication Skills
  • Team Player

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