Claroty-Escalation Engineer

  • Claroty
  • Tel Aviv, Israel
  • Full-time
About The Position

Claroty empowers the world’s largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (IoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents, and our customers represent critical national infrastructure across the healthcare, oil & gas, utilities, mining, and manufacturing verticals.

Founded in 2015, Claroty is headquartered in New York City, with more than 400 employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. Claroty has raised $635 million in funding from the world’s largest investment firms and industrial automation vendors – including SoftBank, Bessemer Venture Partners, Rockwell Automation, Schneider Electric, and Siemens – making it the most well-funded industrial cybersecurity company.

Claroty is a dynamic, fast-growing company, and we live our values of People First, Customer Obsession, Strive for Excellence, and Integrity. We are always searching for energetic people who will get excited about these values and make a difference. Claroty is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of all diverse backgrounds.

We are looking for a dedicated and passionate Escalation Engineer.

RESPONSIBILITIES

  • Taking ownership of Worldwide customer-reported issues and seeing problems through to resolution.
  • Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships.
  • Work closely with Product Management and Software Engineering teams to improve Claroty’s products Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Analyze and resolve complex high-end customer problems
Requirements:
  • 4+ years of experience as a Technical Customer Support Engineer
  • Linux and Networking- at least 3 years experience – Must
  • Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
  • Working with networking tools (i.e. Wireshark)
  • Highly motivated and passionate about Technology
  • Experience with DBs and virtualization – an advantage
  • OT background – Advantage
  • Security experience – Advantage
  • Great Interpersonal Communication Skills
  • Team Player

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