Claroty-Customer Success Manager

About The Position

Claroty is the industrial cybersecurity company. Trusted by the world’s largest enterprises, Claroty helps customers reveal, protect, and manage their OT, IoT, and IIoT assets. Its comprehensive platform connects seamlessly with customers’ existing infrastructure while providing cybersecurity controls for visibility, threat detection, risk and vulnerability management, and secure remote access inside of Industrial Control systems—all with a significantly reduced total cost of ownership. 

Claroty is backed and adopted by the leading industrial automation vendors – Rockwell Automation, Siemens, and Schneider Electric – with an expansive partner ecosystem and award-winning research team. A Team8 company, Claroty is headquartered in New York City, with employees in Europe,, Asia-Pacific, Latin America, and Tel Aviv. Its investors include the world’s leading cybersecurity and technology venture capital firms, including Bessemer Venture Partners and Temasek Holdings. Claroty has received $240M in funding, the largest ever in the Industrial Cybersecurity sector.

At Claroty, we live by our core values. Being a people-first company means we are looking for people that share the same values of being dedicated to being people first, maintaining our customer obsession, striving for excellence, and integrity above all. 

We are looking for an exceptional and hardworking Customer Success Manager to join our growing sales team of the most outstanding and creative minds in industrial cybersecurity. 

RESPONSIBILITIES

As a growing organization, and becoming an OT Cyber Security SaaS leader, Customer Success is absolutely vital to our long-term strategy. Our Customer Success Managers are our customers’ trusted advisors who represent their needs and helping them reach their goals while supporting sales and growth opportunities. 

As a Customer Success Manager in Claroty you will:

• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey
• Get the customers’ feedback and represent their voice within the organization to improve our products and address customers’ business needs
• Take accountability for the success of Claroty’s customers, their satisfaction, and the value they get from our products by taking their perspective and business’ needs as first priority
• Communicate effectively within the Customer Success team and across other departments such as Support, Marketing, and Product Management
• Own renewals, upsell, and support expansion opportunities
• Suggest and communicate internally new products or services that would solve strategic customers’ needs, and introduce new solutions to customers to increase their usage of Claroty’s product

Requirements:

• Proven track record of 4+ years’ experience as a Customer Success Manager in a successful and fast-growing B2B organization 
• Experience in the cyber-security domain
• Strong empathy for customers AND passion for revenue and growth
• Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
• Self-learner and self-starter, able to become a product expert and customer advocate
• Excellent communication and presentation skills, online and in-person
• Highly organized with strong attention to details 
• Multilingual candidates highly preferred ( Spanish or Portuguese speaking)
• Relevant Bachelor’s degree; preference for computer science or related engineering degree
• Ability to travel (25%)