Claroty-Customer Success Manager – Germany

  • Claroty
  • Munich
  • Full-time
About The Position

Claroty is the world’s leading industrial cybersecurity company. Leveraging broad expertise in the operational technologies (OT) that run the world’s critical infrastructure, the Claroty Platform provides visibility across a rapidly growing and opaque attack surface. Its Deep Packet Inspection (DPI) technology delivers award-winning vulnerability and threat monitoring, enabling our customers to preserve reliability and trust in the face of mounting operational risk. Founded in 2014 as the second portfolio company of Team8, Claroty is headquartered in New York City with offices in Tel Aviv. It is backed by the world’s leading cybersecurity and technology investors, including Bessemer Venture Partners and Temasek Holdings.

With Claroty, your cybersecurity and engineering teams are armed with a solution that gives them visibility and tells them exactly what is happening across your complex industrial control network. This means greatly enhanced security and reduced downtime with minimal to no additional headcount for your critical OT environments.

As a growing organization, and becoming an OT Cyber Security SaaS leader, Customer Success is absolutely vital to our long-term strategy. Our Customer Success Managers are our customers’ trusted advisors who represent their needs and helping them reach their goals, while supporting sales and growth opportunities.

As a Customer Success Manager in Claroty you will:

  • Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the on-boarding stage and throughout the customer journey
  • Get the customers’ feedback and represent their voice within the organization to improve our products and address customers’ business needs
  • Take accountability for the success of Claroty’s customers, their satisfaction and the value they get from our products by taking their perspective and business’ needs as first priority
  • Communicate effectively within the Customer Success team and across other departments such as Support, Marketing and Product Management
  • Own renewals, upsells, and support expansion opportunities
  • Suggest and communicate internally new products or services that would solve strategic customers’ needs, and introduce new solutions to customers to increase their usage of Claroty’s product
Requirements:
  • Proven track record of 4+ years’ experience as a Customer Success Manager in a successful and fast-growing B2B organization
  • Experience in the cyber-security domain
  • Strong empathy for customers AND passion for revenue and growth
  • Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
  • Self-learner and self-starter, able to become a product expert and customer advocate
  • Excellent communication and presentation skills, online and in-person
  • Highly organized with strong attention to details
  • Relevant Bachelor’s degree; preference for computer science or related engineering degree
  • Ability to travel (25%)

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