Claroty-Cloud Monitoring Team Leader

  • Claroty
  • Full-time
About The Position

Claroty is the industrial cybersecurity company. Trusted by the world’s largest enterprises, Claroty helps customers reveal, protect, and manage their OT, IoT, and IIoT assets. Its comprehensive platform connects seamlessly with customers’ existing infrastructure while providing cybersecurity controls for visibility, threat detection, risk and vulnerability management, and secure remote access inside of Industrial Control systems—all with a significantly reduced total cost of ownership. 

Claroty is backed and adopted by the leading industrial automation vendors – Rockwell Automation, Siemens, and Schneider Electric – with an expansive partner ecosystem and award-winning research team. A Team8 company, Claroty is headquartered in New York City, with employees in Europe, Asia-Pacific, Latin America, and Tel Aviv. Its investors include the world’s leading cybersecurity and technology venture capital firms, including Bessemer Venture Partners and Temasek Holdings. 

At Claroty, we live by our core values. Being a people first company means we are looking for people that share the same values of being dedicated to being people first, maintaining our customer obsession, striving for excellence, and integrity above all. 

We are looking for an exceptional and hardworking Cloud Monitoring Team Leader to join our growing team of the most outstanding and creative minds in industrial cybersecurity. 

RESPONSIBILITIES

  • Be part of Building and leading a monitoring and L1 24x7x365 team
  • Taking ownership of World-wide cloud services for enterprise high demanding customers
  • Work closely with regional support teams towards fast problem solving and oversee escalations diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Underlying awareness of the bigger picture
  • Provide visibility through management dashboards to management 
  • Meet and track SLA
  • Keep engineers trained and up to date
  • Manage and organize shifts and their sync
  • Proactive monitoring
Requirements:
  • 2-3 years’ experience in leading a team of SaaS monitoring engineers
  • Experience working as a NOC Engineer or similar cloud monitoring product
  • Linux skills – Must
  • Cloud architectures understanding and hands-on experience (GCP, Azure, AWS) – Must
  • Excellent troubleshooting skills
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure and strict SLAs
  • Team player
  • Capable of adapting to others and new situations; flexible; can handle multiple tasks
  • Networking skills – Advantage
  • Cloud monitoring and support tools (Datadog, New Relic, Pagerduty, Freshservice, Jira Service Management, etc.) – Advantage
  • Ability to work flexible hours

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