April-Tax Support Specialist

  • April
  • Tulsa
About The Position

About April

April believes that every taxpayer should have a world class tax experience, regardless of their background, income bracket, or what they can afford to pay. We build products to improve their financial wellbeing, reduce anxiety around taxes, and provide tools that put their taxes to work for them.

For financial institutions, April is a first-of-its-kind tax experience that is completely frictionless and integrated with the financial services ecosystem. Unlike other DIY tax solutions, we leverage and reinforce their relationship with their members, driving mutual value, savings and new offerings. 

For developers, April provides simple and robust APIs for them to leverage every aspect of the US tax code, and perform calculations and AI-based simulations for creating new experiences within their application or platform.

We are looking for a tax support specialist to provide a broad spectrum of support to our customers and partners. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the years. You will provide support relating to all inbound questions, prioritize escalations, liaise with partners and resolve issues. 

Responsibilities

  • Respond, prioritize and resolve tax-related customer inquiries 
  • Speak to customers with empathy, helping them navigate questions around their tax filing situation through an understanding of federal and state tax forms and documents 
  • Monitor the tax workflow to identify any potential issues before they arise
  • Liaise with partners, serving as a point of contact on any customer related issues
  • Collaborate with the tax, product and engineering teams to quickly resolve issues 
  • Help us fulfill our mission of providing a world-class tax experience to all taxpayers
Requirements:
  • Familiarity with the tax return process and standard tax and payroll forms 
  • Simple tax return preparation experience
  • Experience with tax administration support
  • Strong written and verbal communication skills
  • Ability to speak with empathy and kindness
  • Independent problem solver 
  • Superior organizational and follow-through skills with strong attention to detail and deadlines 
  • Ability to change direction and juggle multiple tasks in parallel 
  • Prior customer support/success experience a plus

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