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Technical Support Engineer

Location: Remote, US, EST or TOLA (Remote)

Description

About IONIX

We’re looking for a Technical Support Engineer who enjoys solving complex technical problems in a fast-paced, highly collaborative environment.

At IONIX, Support Engineers are deeply involved in both the product and the customer experience. You’ll work closely with Customer Success, Product, and Engineering teams to investigate complex issues, analyze platform behavior, and help enterprise customers resolve real cybersecurity challenges.

The role combines deep technical troubleshooting with direct customer interaction. Support Engineers operate with significant ownership and autonomy, often joining calls with Customer Success Managers to support large enterprise accounts and investigate issues in real time. It’s an exciting opportunity for engineers who enjoy learning, tackling technical puzzles, and working closely with a tight-knit team.

What We’re Looking For

 

Requirements:

IONIX is an External Exposure Management platform that helps enterprises discover, understand, and secure their entire external attack surface before attackers can exploit it. The platform continuously maps internet-facing assets, dependencies, and real exploitable risks so security teams can prioritize and remediate the exposures that truly matter. Global enterprises and leading brands including BlackRock, Infosys, Sompo, The Telegraph, and E.ON rely on IONIX to proactively manage their complex and constantly evolving attack surface.