Technical Account Management Team Lead

Description

We’re growing and looking to hire a Technical Account Management Team Lead who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

About the Role

We are looking for a Technical Account Management Team Lead to join our Customer Experience organization and lead a team of highly skilled Technical Account Managers supporting enterprise customers across critical infrastructure, industrial, and operational technology (OT) environments.

In this role, you will combine technical leadership, people management, and strategic customer engagement to ensure our customers maximize the value of the Claroty platform. You will mentor a team of TAMs while also acting as a senior technical advisor for complex customer environments, helping organizations improve their cybersecurity posture and reduce risk across cyber-physical systems.

This is a high-impact leadership position at the intersection of cybersecurity strategy, OT networking, and customer success.

Requirements:

As a Technical Account Management Team Lead, your impact will be:

Team Leadership & Development

• Lead, mentor, and grow a team of Technical Account Managers supporting strategic enterprise customers.
• Drive a culture of technical excellence, accountability, and customer obsession within the TAM organization.
• Recruit, onboard, and coach TAMs to ensure consistent delivery of high-quality technical advisory services.

Strategic Customer Advisory

• Serve as a senior trusted advisor for key enterprise customers across OT/ICS environments.
• Guide organizations on cybersecurity architecture, network segmentation strategies, and OT visibility best practices.
• Support executive-level conversations around risk reduction, resilience, and CPS security strategy.

Customer Adoption & Value Realization

• Oversee the full customer lifecycle from deployment and onboarding to long-term platform adoption and maturity.
• Ensure customers derive measurable value from Claroty solutions through proactive engagement and strategic planning.
• Identify risks, adoption gaps, and expansion opportunities across customer environments.

Technical Architecture & Analysis

• Support TAMs and customers in analyzing complex industrial environments and multi-protocol OT networks.
• Assist in mapping communication flows, understanding asset relationships, and defining secure segmentation architectures.
• Provide deep technical guidance across IT/OT convergence, network security, and industrial protocols.

Escalation Management & Cross-Functional Collaboration

• Act as the technical escalation point for complex customer challenges.
• Partner closely with Support, Product Management, Engineering, Sales, and Customer Success teams to resolve issues and improve customer outcomes.
• Translate customer feedback and field insights into actionable product and platform improvements.

Operational Excellence & Program Scaling

• Develop and scale the TAM playbook, standardizing methodologies, engagement models, and success metrics.
• Define and track KPIs related to adoption, customer satisfaction, and risk reduction outcomes.
• Continuously improve TAM delivery frameworks to support regional growth.