Renewal Representative

Description

We’re growing and looking to hire a Renewal Representative, who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. This individual will play a crucial role in maintaining strong, long-term relationships with our valued customers. The ideal candidate is focused on achieving aggressive targets for contract renewals, upsells, and cross-sells, and is passionate about consistently delivering exceptional customer experiences.

About Claroty:   

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. 

Requirements:

As a Renewal Representative, Your impact will be:

• Manage the full 12-month renewal cycle, from early engagement through negotiation and close.
• Draft contracts accurately and promptly in accordance with client specifications and company pricing guidelines.
• Initiate renewal conversations early, present pricing and contract terms, and manage approvals.
• Monitor customer health, product usage, and adoption to identify risk and opportunity.
• Work towards assigned contract revenue goals while ensuring the competitiveness of the company’s contracts, referencing the company’s GTM strategy for uplift on renewals.
• Develop and implement strategic plans within the assigned territory in partnership with the Sales Director, Customer Success and Channel Organization.
• Maintain accurate renewal forecasts and CRM data.
• Drive opportunity outcomes through effective collaboration and communication with extended teams, including but not limited to customer success, field operations, finance, and legal teams to ensure a smooth renewal process and implement customer retention and growth strategies.
• Cultivate and strengthen ongoing client relationships, focusing on revenue growth and client satisfaction.
• Utilize our partner eco-system to identify new business opportunities within existing customers.
• Collaborate on special projects as assigned, contributing to the overall success of the team.
• Accurately forecast business targets and opportunities in the assigned territory.

Success Measures

• Renewal rate and on-time renewals
• Forecast accuracy
• Customer satisfaction and retention
• Churn Identification and Mitigation